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Refund & Cancellation Policy

Refund Policy:

Yes, you can raise a replacement request on the Website if you have received a damaged or defective product or if it is not as described on site, within the applicable Returns Policy period of 7 days.

In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided if the product purchased is not opened and returned back within 7 days via courier, Customer has to bear the courier charges.

Note: Return Period after Delivery is applicable if the product received is Defective or Damaged or Not as Described.

Cancellation policy:

Buyers have 60 minutes to cancel their own orders, but you can cancel orders up until the minute that you ship. If you have not yet shipped and confirmed the order, you can cancel it by using an Order Cancellation feed.

When you cancel an order, Bio whitening automatically updates the order status in the buyer's account and sends an email notification to the buyer.